Lynda - Managing a Customer Service Team
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Torrent File Content (39 files)
Lynda - Managing a Customer Service Team
007 Understanding how 'icebergs' can sink your service.mp4 -
007 Understanding how 'icebergs' can sink your service.mp4 -
27.19 MB
024 Exploring the escalating costs of service failure.mp4 -
25.12 MB
005 Setting customer service goals.mp4 -
23.89 MB
012 Understanding why serving customers is hard.mp4 -
23.69 MB
013 Exploring how incentives can hurt service.mp4 -
23.58 MB
026 Exploring the manager`s paradox.mp4 -
23.2 MB
010 Responding to online complaints.mp4 -
22.15 MB
023 Getting first-contact resolution.mp4 -
22.14 MB
011 Improving service quality.mp4 -
21.95 MB
020 Managing multiple service channels.mp4 -
21.9 MB
014 Fixing broken service systems.mp4 -
21.79 MB
008 Learning why customers don`t complain.mp4 -
21.38 MB
003 Creating a customer service vision.mp4 -
20.58 MB
009 Exploring the voice of customer feedback.mp4 -
20.08 MB
021 Scheduling customer service employees.mp4 -
19.05 MB
017 Putting customer value first.mp4 -
19.02 MB
015 Empowering employees.mp4 -
18.83 MB
018 Balancing speed and quality.mp4 -
17.99 MB
022 Connecting service to the bottom line.mp4 -
17.65 MB
025 Making a business case to invest in service.mp4 -
17.58 MB
004 Developing service standards.mp4 -
17.24 MB
019 Developing your service channels.mp4 -
16.01 MB
016 Helping employees prioritize great service.mp4 -
14.33 MB
006 Aligning the team around outstanding service.mp4 -
14 MB
027 Getting your team obsessed with service.mp4 -
12.53 MB
002 What to know before watching this course.mp4 -
11.15 MB
001 Welcome.mp4 -
7.45 MB
Exercise Files
04_03_ Service Channels Worksheet.pdf -
04_03_ Service Channels Worksheet.pdf -
60.51 KB
00_02_ Learning Plan Worksheet.pdf -
53.06 KB
01_03_ SMART Goals Worksheet.pdf -
32.42 KB
06_02_ Customer Service Resource List.pdf -
31.68 KB
01_04_ Alignment Check Worksheet.pdf -
31.04 KB
02_02_ Complaint Obstacles Worksheet.pdf -
30.04 KB
02_05_ Service Quality Improvement Worksheet.pdf -
29.78 KB
05_03_ Service Failure Cost Worksheet.pdf -
29.27 KB
01_01_ Customer Service Vision Worksheet.pdf -
29.22 KB
05_01 Business Linkage Worksheet.pdf -
28.36 KB
03_03_ Service Systems Worksheet.pdf -
27.61 KB
04_02_ Numbers Game.pdf -
16.98 KB
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